Return Policy

Return/Exchange Policy

Your company has 3 business days to report any missing or damaged product. All orders are considered final and non-refundable after that time. Any item being returned within 2 weeks do to an order error, will recieve a 10 % restocking fee and will be shipped back at the customer’s cost. After 2 weeks, all items are considered non-returnable.

How to Start a Return/Exchange?

If you need to return an item, please call 1-800-424-4410 Or email

Why is a Restocking Fee Necessary?

Our returns require a lot of time and labor. When your returned items are received, they must be unpacked and thoroughly inspected to ensure that the condition is perfect for resale and that the quantity returned is correct. The products then have to be repackaged, entered into a database system and restocked on a shelf. Another factor for restocking fee are the materials used to package orders are discarded and completely lost.

Refund Process

How to Cancel an Order?

If you would like to cancel an order, please contact our orders Department at orders@equipdirect.comWhen contacting us, please provide the order number and the reason for your cancellation. Email responds can take up to 48 business hours.

Cancellation Restrictions

  • Orders that have been shipped cannot be canceled, only returned or exchanged once the order is received by the customer